Complaints Handling Policy

Objective

Ensure effective resolution of customer complaints, fostering trust and service improvement.

Scope

Applies to all complaints about Trade Finance Fintech fintech services.

Complaints Management Structure

The Chief Operating Officer (COO) oversees complaints at: compliance@tradefinancefintech.com.

Key Principles

Complaint Process

Complaints can be submitted via email, phone, or letter.


© 2024 All rights reserved. Trade Finance Fintech